dan55 Privacy Policy — Your Data, Clearly Explained

Introduction & Scope

This Privacy Policy ("Policy") is issued by dan55 ("the Company," "we," "us," or "our") and applies to all personal data collected, processed, and stored in connection with your registration and use of the dan55 platform, accessible at dan55.biz. It covers data collected via the website, through account registration forms, during financial transactions, via customer support interactions, and through platform usage analytics.

The purpose of this Policy is to ensure that Pakistani players and all other users of the dan55 platform understand what personal data is collected about them, the purposes for which it is used, the legal basis on which it is processed, and the rights available to them under applicable data protection law.

By registering a dan55 account or by continuing to use the dan55 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, you should cease using the dan55 platform and may request the closure of your account via the support team. This Policy should be read in conjunction with the dan55 Terms & Conditions.

This Policy applies to individual natural persons only. It does not apply to corporate or institutional accounts where those may be available. dan55 processes personal data as a data controller in relation to the data categories described in this Policy.

Data We Collect

Dan55 does not knowingly collect special categories of personal data (also referred to as sensitive personal data), such as data concerning health conditions, racial or ethnic origin, political opinions, or religious beliefs, except where such data is voluntarily provided in the context of a responsible gaming request or a support inquiry, in which case it is handled with heightened confidentiality measures.

How We Use Your Data

Dan55 uses the personal data described above for the following purposes:

• Account Administration: Creating, managing, and maintaining your dan55 account, including verifying your identity and age in compliance with our international gaming licence obligations;
• Service Delivery: Processing your bets, casino game stakes, deposits, and withdrawals; calculating and crediting winnings; maintaining your account balance in PKR;
• Identity & Age Verification (KYC): Verifying that you meet the 21+ age requirement and confirming your identity in compliance with anti-money laundering (AML) regulatory obligations applicable to our gaming licence;
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, match-fixing involvement, and other prohibited conduct as defined in the dan55 Terms & Conditions;
• Responsible Gaming: Monitoring your account activity to identify patterns consistent with problem gambling and to implement any responsible gaming limits, cooling-off periods, or self-exclusion requests you have made;
• Customer Support: Responding to your support inquiries, processing complaints, and providing assistance via live chat or email;
• Legal & Regulatory Compliance: Meeting our obligations under the terms of the international gaming licence under which dan55 operates, including record-keeping, reporting, and responding to lawful regulatory or law enforcement requests;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, usability, and content of the dan55 platform;
• Marketing Communications: Sending you promotional communications about new games, PSL betting offers, bonuses, and platform features — where you have consented to receive such communications.

Legal Basis for Processing

Dan55 processes your personal data only where a recognised legal basis exists for doing so. The legal bases applicable to dan55's data processing activities are as follows:

• Contractual Necessity: The majority of data processing described in this Policy is necessary for the performance of the contract between you and dan55 — namely the provision of a regulated betting and casino service as described in the Terms & Conditions. Without this processing, dan55 cannot provide the service you have contracted for.
• Legal Obligation: Certain processing activities — including identity verification (KYC), anti-money laundering checks, and the maintenance of transaction records — are required by the international gaming licence under which dan55 operates. Dan55 is legally obligated to conduct and retain records of this processing.
• Legitimate Interests: Processing conducted for fraud prevention, security monitoring, platform analytics, and responsible gaming detection is carried out on the basis of dan55's legitimate interest in operating a safe, secure, and fair platform. Dan55 has conducted a balancing assessment and is satisfied that this processing does not override your privacy rights.
• Consent: Marketing communications are sent only on the basis of your explicit consent, which you may withdraw at any time by updating your marketing preferences in the account settings or by contacting support.

Data Sharing & Disclosure

Dan55 may share your personal data with the following categories of third parties, strictly for the purposes and on the legal basis described in Section 4:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT processing partners, and retail cash deposit networks receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations and applicable Pakistani financial regulations.
• Identity Verification (KYC) Providers: Third-party identity verification services may process your CNIC, passport, or photographic documentation to confirm your identity and age. These providers are selected for compliance with international data protection standards.
• Game Technology Providers: Live casino and slot game providers may receive your player identifier and session data to facilitate seamless game delivery and to maintain their own audit records as required under their game certifications.
• Regulatory Authorities: Dan55 may be required by the licensing authority under which it operates, or by applicable law enforcement bodies, to disclose player data. Such disclosures are made only to the extent required by law and, where permissible, players are notified.
• Fraud Prevention Agencies: Where fraud or money laundering is suspected, dan55 may share relevant data with specialist fraud prevention agencies or law enforcement bodies in accordance with applicable legal obligations.
• Technology Infrastructure Providers: Dan55 uses third-party cloud hosting, security, and analytics infrastructure. These providers operate as data processors acting solely on dan55's instructions and are contractually prohibited from processing player data for their own purposes.

All third parties with whom dan55 shares personal data are required to handle that data in accordance with applicable data protection law and their contractual obligations to dan55. Dan55 does not permit any third party to use player data for purposes other than those for which it was originally shared.

Cookies & Tracking Technologies

The dan55 website uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device by the web server when you visit a website. Dan55 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the basic operation of the dan55 platform. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences — such as your preferred language, remembered username, and responsible gaming settings — to provide a personalised experience on return visits.
• Performance & Analytics Cookies: Collect anonymised data about how players use the dan55 platform, including which sections are visited most frequently and how long sessions last. This data is used solely to improve platform performance. No individually identifiable data is retained for analytics purposes.
• Marketing Cookies: Used to track whether you have seen particular promotional content and to avoid showing the same promotional offer repeatedly. These cookies are only active where you have consented to receive marketing communications from dan55.

You may adjust your cookie preferences at any time using the cookie preference centre accessible from the footer of the dan55 website. Blocking strictly necessary cookies may prevent access to the platform. Blocking other cookie categories will not affect your core betting and casino experience but may limit personalisation features.

Data Retention

Dan55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law or the terms of our international gaming licence. The following retention principles apply:

• Active Account Data: Personal data associated with an active dan55 account is retained throughout the lifetime of the account and for a minimum period following account closure as required by our gaming licence obligations.
• Financial Transaction Records: Records of deposits, withdrawals, and betting and casino activity are retained for a minimum of five (5) years following the relevant transaction, in compliance with anti-money laundering record-keeping requirements applicable under our international gaming licence.
• Identity Verification Documents: KYC documentation — including CNIC copies and photographic identification — is retained for the period required by our gaming licence regulatory framework, typically a minimum of five (5) years following account closure.
• Customer Support Communications: Records of support interactions, including live chat transcripts and email correspondence, are retained for two (2) years following the close of the relevant support case.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of your account and for a period of three (3) years following any withdrawal of consent, to demonstrate compliance with applicable consent requirements.
• Technical & Log Data: Server logs and technical data are retained for a maximum of twelve (12) months unless retention beyond that period is required in connection with a security investigation or legal proceeding.

At the end of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual player.

Data Security

Dan55 takes the security of your personal data seriously and implements the following measures to protect it against unauthorised access, alteration, disclosure, or destruction:

• Transmission Security: All data transmitted between your device and the dan55 servers is encrypted using 256-bit SSL/TLS technology. This protects your credentials, financial data, and personal information from interception on any network — including the 4G and 5G mobile networks used by the majority of Pakistani players.
• Storage Security: Personal data at rest is stored on encrypted servers with restricted physical and logical access. Dan55 uses data centres that maintain internationally recognised physical security standards.
• Access Controls: Internal access to personal player data is restricted on a role-based, need-to-know basis. Staff are required to use unique credentials and multi-factor authentication to access systems containing personal data. Access is logged and periodically reviewed.
• Password Security: Account passwords are hashed and salted using industry-standard cryptographic algorithms before storage. Dan55 never stores or transmits plain-text passwords.
• Penetration Testing: Dan55's technical infrastructure is subject to periodic security assessments and penetration testing by independent security specialists.
• Incident Response: Dan55 maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dan55 will notify affected players within the timeframes required by applicable regulatory obligations.

While dan55 takes every reasonable precaution to secure your personal data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their dan55 account and to enable two-factor authentication (2FA) as an additional protective measure.

Your Rights

As a registered dan55 player, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting the dan55 support team. Dan55 will respond to verified data rights requests within thirty (30) calendar days.

To exercise any of the above rights, please contact the dan55 support team via live chat or email, clearly identifying the right you wish to exercise and the data it relates to. Dan55 may request proof of your identity before processing the request to prevent unauthorised access to your data.

Where dan55 is unable to fulfil a data rights request due to overriding legal obligations — such as AML record-keeping requirements under our gaming licence — we will explain the reason clearly and inform you of any applicable limitations.

Children's Privacy

All dan55 accounts require age verification at the point of registration. Prospective players must confirm their date of birth and may be required to provide documentary evidence of their age in the form of a valid CNIC, passport, or other government-issued identification document. Registration is not completed until age eligibility is confirmed.

Where dan55 discovers or has reasonable grounds to believe that an account has been registered by or is being used by an individual under the age of 21, the account will be suspended immediately. Any personal data collected in connection with the account of an underage person will be deleted promptly, subject only to any record-keeping obligations arising from the nature of any transactions conducted prior to discovery. Any deposits made by an underage person will be returned to the original payment source.

If you are a parent or guardian and believe that a person under the age of 21 in your care may have registered a dan55 account, please contact the support team immediately. Dan55 will investigate promptly and take appropriate action.

International Data Transfers

Dan55 operates under an international gaming licence and uses technology infrastructure that may involve the storage or processing of personal data outside of Pakistan. Where personal data is transferred internationally — including to data centres, cloud hosting providers, or third-party game providers located outside Pakistan — dan55 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Safeguards employed for international data transfers include contractual data processing agreements with all recipients, requiring them to process your data only on dan55's instructions, to implement appropriate technical and organisational security measures, and to assist dan55 in meeting its obligations under applicable data protection law.

By using the dan55 platform and providing your personal data, you acknowledge that your data may be transferred, stored, and processed in jurisdictions outside Pakistan. Dan55 will always ensure such transfers are conducted with appropriate protections in place.

Third-Party Links

The dan55 platform may contain references to third-party services — including payment provider platforms and game technology partners. This Privacy Policy applies only to personal data processed directly by dan55 in connection with the dan55 platform. It does not apply to the privacy practices of any third party whose services you access in connection with using dan55.

Dan55 recommends that you review the privacy policies of any third-party service — including JazzCash, EasyPaisa, and any game provider whose interface you access — before providing them with personal data. Dan55 is not responsible for the content, security practices, or privacy policies of third-party services.

Marketing Communications

Dan55 may send you promotional communications about new games, PSL cricket betting offers, casino bonuses, seasonal promotions, and platform updates. Marketing communications are sent only by email or SMS to the contact details registered on your account, and only where you have provided explicit consent to receive them during account registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the dan55 account settings dashboard;
• Clicking the unsubscribe link included in any dan55 marketing email;
• Contacting the dan55 support team and requesting removal from marketing lists.

Withdrawal of marketing consent will be processed within five (5) business days. You will continue to receive non-marketing communications — such as account security alerts, transaction confirmations, responsible gaming notifications, and updates to this Policy — regardless of your marketing consent status, as these communications are necessary for the safe and proper operation of your account.

Changes to This Privacy Policy

Dan55 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in the structure of our business. The effective date at the top of this document will be updated to reflect the date of any revision.

Where a change is material — meaning it significantly affects the way your data is collected, used, or shared — dan55 will provide advance notice via the email address registered to your account or through a prominent notice displayed on the dan55 platform, prior to the change taking effect. We encourage you to review this Policy periodically to stay informed about how dan55 protects your privacy.

Your continued use of the dan55 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you should cease using the platform and contact support to request account closure.

Contact Us — Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dan55 processes your personal data, please contact the dan55 Data Privacy team using the details below.

Please note that the support team may request verification of your identity before processing any data rights request, to ensure that personal data is not disclosed to an unauthorised third party.